Buyer must pay Return Shipping Charges under all circumstances, even if the item is defective. Seller will promptly ship the new one at NO Charge.
We do not provide any refunds. In Extremely rare case, if we do decide to provide refund, there will be 20% Restocking fees.
Some items sold, AS is in which case we will clearly state it in item is description.
Shipping & Handling Charges are not refundable.
Short-shipments, DOA (Dead on Arrival) and Deviation products must be reported within 5 days from delivered date.
Returned items must not have any signs of abuse or intentional damage.
We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
Lights which are used for a purpose other than which they were designed for, or which has been altered in any way that would be detrimental to the performance or life of the product or misapplication, misuse, negligence or accident shall not be covered by Shenzhen Snowball Lighting Limited.
Please keep all packaging, documentation, packing list, etc. that came with your order.
These will be used to verify claims if there are any problem with your order.
We can’t help you if you can’t help us verify claim, if thrown away; we’re not responsible for any claims made.
Shenzhen Snowball Lighting assumes no responsibility and shall not be liable for any loss or damage caused by, or resulting from, misapplication of any product sold by this firm. Our products are sold with the express understanding that the purchaser and/or users are thoroughly familiar with the correct application and proper care. It is the purchasers’ and users’ responsibility to determine the suitability of a product for any particular use. All information is accurate to the best of our knowledge. Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender’s cost.