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WARRANTY

Warranty Policy

This page sets forth the warranty of the Snowball lighting company from which you (“purchaser”) purchase your LED lighting products.

Shenzhen Snowball lighting warrants its LED products against defects due to workmanship or materials but does not cover the damage due to acts of god, normal wear, abuse, improper maintenance, disassembly of parts, scratches to the finish (considered normal wear), or attempted repair.

This warranty excluded, among other items, installation, providing access to products (Scaffolding, Lifts, etc.) and special incidental and consequential damages. (Loss of revenue / profits, damages to property or other miscellaneous costs not previously mentioned)

Snowball cannot be held liable for electrical supply conditions, including supply spike, over voltage / under voltage and ripple current control systems that are beyond the specific limits of our product and those defined by relevant supply standard. (E.g. EN 50160 norms)

Warranty Period

Subject to the conditions as set forth by the “conditions of warranty” and as set forth hereunder, the purchaser receives the warranty for the applicable period as detailed in the below table.

Products Specification Standard/Certificates Warranty Period (Years)
LED high bay light H Series suitable for Wet location UL/FCC/ DLC premium 7 years
LED high bay light G+ Series suitable for Damp location UL/FCC/ DLC premium 7 years
LED flood light  suitable for Wet location UL/FCC/ DLC premium 7 years
LED street light suitable for Wet location UL/FCC/ DLC premium 7 years
LED high bay light S Series suitable for Damp location UL/ FCC/DLC 7 years
LED round panel down light suitable for Dry location UL / FCC / ES 5 years
LED panel light suitable for Dry location UL/ FCC/DLC 5 years
LED canopy suitable for Wet location UL/ FCC/DLC 5 years
LED wall pack light Classic suitable for Wet location UL/ FCC/DLC 5 years
LED wall pack light cut off  suitable for Wet location UL/ FCC/DLC 5 years
LED tube light suitable for Damp location  UL/ FCC/DLC  5 years
LED tri-proof light suitable for Wet location  UL/ FCC/DLC  5 years
LED corn light Damp location  UL/FCC  5 years
LED architectural snow- slider suitable for Dry location  UL  5 years
LED architectural snow-eagle suitable for Dry location  UL  5 years
LED architectural snow-ring suitable for Dry location  UL  5 years
LED architectural waffle suitable for Dry location  UL  5 years
   
CE  Product Range of sales
 Products Specification  Standard/Certificates  Warranty Period (Years)
 LED high bay light H Series suitable for Wet location  CE/RoHS  7 Years
 LED high bay light G+ Series suitable for Damp location  CE/RoHS  7 Years
 LED flood light  suitable for Wet location  CE/RoHS  7 Years
 LED street light  suitable for Wet location  CE/RoHS  7 Years
 LED high bay light S Series suitable for Damp location  CE/RoHS  7 Years
 LED round panel down light suitable for Dry location  CE/RoHS  5 Years
 LED panel light  suitable for Dry location  CE/RoHS  5 Years
 LED canopy suitable for Wet location  CE/RoHS  5 Years
 LED wall pack light Classic  suitable for Wet location  CE/RoHS  5 Years
 LED wall pack light cut off  suitable for Wet location  CE/RoHS  5 Years
 LED tube light  suitable for Damp location  CE/RoHS  5 Years
 LED tri-proof light suitable for Wet location  CE/RoHS  5 Years
 LED Celing lights suitable for Dry location  CE/RoHS  5 Years
 LED Corn light  suitable for Damp location  CE/RoHS  5 Years
 LED Down light suitable for Dry location  CE/RoHS  5 Years
 LED Architectural snow- slider suitable for Dry location  CE/RoHS  5 Years
 LED Architectural snow-eagle suitable for Dry location  CE/RoHS  5 Years
 LED Architectural snow-ring suitable for Dry location  CE/RoHS  5 Years
 LED Architectural waffle suitable for Dry location  CE/RoHS  5 Years
 LED Flexible Strips suitable for Dry location  CE/RoHS  5 Years
 LED Rigid bar suitable for Dry location  CE/RoHS  5 Years
 For emergency products  CE/RoHS  3 Years

Conditions of Warranty

This warranty only covers products within their intended or normal use as defined by the following:

  • Operating conditions are in accordance with the information on the product and its packaging.
  • The warranty period starts from the date of invoice
  • The products have been properly installed and operated in accordance with the manufacturer’s instructions.
  • Adequate records of operating history are retained and available to the manufacturer for review.
  • Snowball will have access to the defective product. If the produce or other components become suspect then snowball has the right to evaluate the lighting system with the assistance of a 3rd party.
  • Ambient temperatures never exceed the operating temperature range -20 deg C to + 30 deg C.
  • Relative humidity in the installation never exceeds 80%RH, or never exceeds the IP rating of the product, if any is provided?
  • Product is operated in an open luminaire with minimum of 10mm of air around the body of the product.
  • Products are not subjected to more than a total of 50,000 switching cycles. (Switching cycle defined as 30 seconds “on” and 30 seconds “off”)
  • The electrical installation in which the product operated is not subjected to voltage fluctuations in a range exceeding 230 V +- 10%.
  • Labor costs for (de) – installation of the products are not covered under this warranty.

Warranty Claims

Warranty claims have to be reported to Snowball within 20 days after discovery, specifying the following information.

  • Details of the failed product. (Snowball part number)
  • Installation date and invoice date
  • Detailed problem description, number and % of failures.
  • Application, hours used and estimated number of switching cycles.

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